Sippu Matcha — Shipping Policy

Effective Date: October 17, 2025
Contact Email: contact@sippumatcha.com

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1. Processing Time

Orders are processed in 1–3 business days.

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2. Shipping Time Estimates

• USA: 5–10 business days

• Canada, Europe, AU/NZ: 7–14 business days

• Rest of World: 10–20 business days

Times are estimates; customs or carrier delays may extend delivery.

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3. Tracking

Tracking information will be emailed when the order ships.

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4. Incorrect Shipping Information

Customers are responsible for entering the correct address.
Orders returned due to incorrect address may require additional shipping fees.

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5. Lost Packages

If tracking confirms delivery, the order is considered fulfilled.
If a package is lost in transit, we will assist with a carrier investigation.

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6. Damaged or Incorrect Orders

Contact contact@sippumatcha.com within 7 days with photos if your order arrives damaged or incorrect.

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7. Duties & Taxes

International buyers are responsible for any customs/duties/taxes.

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8. Contact

📧 contact@sippumatcha.com
📍 701 Tillery Street Unit 12, Austin, TX 78702, United States